Draft for checking. Nurielle Cosmetics needs to check this page before the shop opens and fill in the words in [square brackets]. It is a starting point, not legal advice.
Where we deliver
We deliver to addresses in the United Kingdom only, including Northern Ireland, the Scottish Highlands and the islands. We can’t deliver to Ireland, the EU or anywhere else yet. We hope to add Ireland and the EU later, and we’ll announce it in the Nurielle letter.
Delivery options and prices
- Royal Mail Tracked 48: £3.95, and free when your order comes to £40 or more after any discount. It usually arrives two to three working days after we post your order.
- Next-day tracked: £5.95. It usually arrives the working day after we post your order, but it can take a little longer to the Scottish Highlands, the islands and Northern Ireland.
You choose at checkout, and you’ll see the delivery price and the total before you pay.
When we post your order
We pack and post every order within one working day (Monday to Friday, not bank holidays). You’ll receive a tracking link by email once your parcel is on its way.
If your parcel is late, lost or damaged
If your parcel hasn’t arrived when the tracking says it should, or it arrives damaged, email hello@nuriellecosmetics.com with your order number and, for damage, a photo. We’ll send a replacement straight away, or refund you in full if you prefer. You won’t need to send anything back unless we ask.
Returns
You can return unopened products within 30 days of delivery for a full refund. They need to be sealed and unused, as they reached you. For hygiene reasons we can’t take back skincare or ingredients that have been opened, unless they are faulty or damaged.
How to return something
- Email hello@nuriellecosmetics.com with your order number and what you’d like to send back. We’ll reply with the return address.
- Pack the products safely and post them with a tracked service. Keep your proof of postage.
- When they reach us, we refund you to the way you paid, within 14 days.
You pay the postage for a return, unless the product is faulty, damaged or not what you ordered. If you send back your whole order, we also refund the standard delivery you paid.
Faulty products
If something is faulty or not as described, you have rights under the Consumer Rights Act 2015, including a full refund if you tell us within 30 days of delivery. Email hello@nuriellecosmetics.com and we’ll put it right. We pay the postage for faulty products.
Your legal right to cancel
As well as our 30-day returns, the law gives you 14 days from delivery to cancel an online order. Sealed products that have been opened after delivery can’t be returned under that right, for health and hygiene reasons. Our Terms and conditions explain it in full.
Trade orders
Trade orders are posted the same way and get free delivery like any other order of £40 or more. The consumer rights on this page don’t apply to business purchases, but if something is wrong with a trade order, email hello@nuriellecosmetics.com and we’ll sort it out with you.